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COMPANY POLICIES

MINIMUM ORDER
We require a small minimum order of $75.00. Upon check-out, if the minimum has not been met, the on-line store will remind you. This will allow you to continue shopping or adjust quantities accordingly.

SHIPPING METHODS
Freight will be added to all invoices and is F.O.B. Colleyville, Texas. Our shopping cart uses UPS as the default shipping method. It automatically calculates the correct shipping costs based on your zip code. The maximum weight for UPS ground is 150 pounds; therefore large shipments such as multiple bins and/or drawers be shipped via an alternate shipping source. For these items only, we will contact you prior to shipping with freight company and details such as tracking methods and costs. Your approval is required prior to shipping.

BACK ORDERS
We strive to ship all orders 100% complete. However, on occassion there will be a part not available for immediate shipment. In this case we will contact you as soon as possible for your instructions. You will have the choice for us to either ship it with back orders or wait until the order is complete. Any back orders will be shipped to you at no additional charge.

RETURNS
As mentioned earlier, we only supply top-notch products from name brand companies you know and trust. However, if within 30 days from the date of purchase you are not satisfied with the product you can return it. We will either re-send the shipment after thorough inspection or we will offer you a prompt refund. Please contact us prior to returning the product. Return via UPS or FedEx, as they have easy tracking methods for you to verify its safe return.


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Fastening Concepts, LLC
817-915-8388